Frequently Asked Questions
Q
Do you do free engraving on new orders?
A
Yes any new order on website gets free engraving in price included free of charge.
Q
How long will my order take to arrive?
A
An order without any customisation will be despatched within 3.5 days. An order with customisation will be despatched in 7 working days from receipt of payment and confirmation of artwork. Please allow up to 1 day for shipping.
Q
Can I specify a different delivery address?
A
If you want your goods to be shipped to another address, please fill out the delivery address section on the screen upon checkout. Please note however that for a first order, the delivery must be to the cardholders address.
Q
What if it is the wrong trophy on arrival?
A
If we have shipped a different trophy or medal to those you have confirmed, we will replace the items free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets which you have confirmed. We therefore strongly suggest that you check all the details online before placing your order.
Any goods that are supplied customised can be returned for an exchange providing that they are received intact.
Q
How do I make payment?
A
Full payment must be made before your order goes into processing. Payment can be made via Credit or Debit Card.
Q
Is there a minimum order value?
A
No.
Q
Can I collect from the shop?
A
Yes, but this needs to be arranged in advance of the collection.
Q
What should I do if a parcel hasn't been delivered by the specified date?
A
This is very rare, but if this should occur, contact our Sales Department on 01253 508500 or email us at sportytrophies@gmail.com and they will be able to look into any possible delays for you.
Q
What is the delivery charge?
A
Delivery is £5.50 per order within mainland UK, other areas will need to be quoted for. Orders over £100 are delivered FREE but this is only within MAINLAND UK.
Q
Who should I contact regarding an order error?
A
This is very rare, but if this should occur, contact our Sales Department on 01253 508500 or email us at sportytrophies@gmail.com and they will be able to look into any possible errors for you.
Q
What do I do if I receive a broken trophy?
A
We have a no quibble replacement policy in place. Whilst we package our trophies securely we do understand this can happen occasionally. If you receive a broken item please contact our Sales Department on 01253 508500 or e-mail us at sportytrophies@gmail.com and we'll arrange an immediate replacement for you.
Q
Do you offer international delivery?
A
No, unfortunately we do not offer international delivery for trophies.